Shipping & Delivery

Section 4 – Shipment, delivery periods

(1) Within 3-5 business days after having received payment in full, the Vendor shall submit the merchandise to the shipping company for delivery. Where a product in the shop has been marked “MadamLili Express”, it shall be submitted for shipping in any case already on the first business day following receipt of payment.

(2) Unless otherwise provided for in the item description, the shipping company shall require around 3-5 business days from the merchandise having been submitted to it by the Vendor for deliveries made inGermanyand – depending on the distance – up to nine business days for deliveries made in other countries.

(3) Where a delivery cannot be made because the customer has provided a wrong or incomplete delivery address, an attempt to once again deliver the merchandise shall be made only if the customer accepts to bear the costs of re-shipping the merchandise. The re-shipping costs correspond to the shipping costs agreed at conclusion of contract. The Vendor shall inform the customer of the costs of re-shipping the merchandise by e-mail. The re-shipment shall be made only upon receipt of payment for these costs.

(4) Where the customer has selected “Cash Payment” (Barzahlung) as the form of payment, the merchandise will not be shipped. Instead, the customer may pick up the merchandise from the Vendor’s business premises following expiry of three business days after the order date.

Shipping costs and delivery times in details

To Europe* and worldwide 5,14 £, we deliver with DHL and German Post

Free shipping to UK and worldwide from 50.00 £  with DHL and German Post

14 days of return right

100% Satisfaction guaranteed

*Delivery to UK, France, Polen and Europe with DHL 3-5 days

*Delivery to USA and worldwide with German Posr 7-10 days and more

The estimated shipping costs can only be used if the basket is not empty.